Accession Technology offers a wide range of flexible support options, from rapid remote support for immediate troubleshooting to on-site support and training programs. Whatever your needs are, Accession Technology will be there to provide the appropriate support option to meet your requirements and budget.
Remote Support
There certainly are times when having a consultant on site makes sense. But there are also times where you can get the same level of support over the phone. One of the most costly expenses you can pay for is consultant travel time, and that is why Accession Technology has provided remote connection support to clients for more than five years.
Our process is amazingly simple and effective. Through a simple web connection we are able to “take control” of your computer remotely and provide support just as if we were sitting at your desk. Our clients find our remote support services very effective, and they really appreciate the cost savings.
We use the most sophisticated and secure remote connection software to create a secure bridge into a client’s computer. Our client must grant us permission for a remote connection each and every time, and when the session ends the connection is permanently disconnected with no cookies or other files left on the client computer.
Accession Technology provides full-service onsite support. We will help you determine the best course of action based on your support needs and budget.
Unfortunately none of us is a stranger to errors and system issues; they happen. The experts at Accession Technology can quickly diagnose and fix your issues, usually via remote connection.
Despite efforts to keep operations the same, new systems can lead to changes in business processes. Accession Technology understands how critical it is to involve employees early on in the process and make them part of the solution. We then provide formal training for employees to ensure the rollout of your new system goes as smoothly as possible with minimal interruptions.
Accession Technology can provide you with full-service implementation of system upgrades. If needed, we can provide you with all the latest upgrade software and service packs needed to upgrade your system. We can also provide employee training to ensure your people are prepared to use the new software and any new functionality that is available.
Getting the right information out of your system is critical for success and providing the ability to monitor the performance of your business. While our solutions come with ample reports out-of-the-box, Accession Technology has vast experience in creating custom reports to meet our clients’ needs.
Although today’s systems are extremely flexible, sometimes your business needs may require software customization. Accession Technology has vast experience in creating system customizations to help our clients get the most out of their system investment.
Data exists everywhere, and unfortunately it is not always in the place you want it. Whether it’s migrating legacy data or integrating customer orders data, Accession Technology can help you keep your systems on the same page.